Module 7: Experience Design; CII iDesign Program

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Nitish Das

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English

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Course description

Experience Design The module will take the participants through service design principles, product – service ecologies, templates for designing exceptional experiences for the customers. 1) Understanding the levels of Value 2) Journey mapping and experience mapping techniques 3) User stories , scenarios and testcases 4) Understanding touchpoint and its impact on experience 5) Designing and developing meaningful experiences

Ashish Majumdar

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Nitish Das

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₹40000

Lectures

0

Skill level

Beginner

Expiry period

Lifetime

Certificate

Yes
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