Industry Focused → Total Productive Maintenance

Understanding Customer & Quality

In order to make the companies and the service providers, understanding the Customer need in the name of Quality and to provide them the suitable Product and service, this will help them to provide Customer Complaint free Products.
This in turn will help the manufacturer to win their competitors. This again will help the manufacturer to increase the Share of Business.

Key Deliverables:
1. Understanding Quality
2. Understanding the customer requirement
3. Meeting the Customer needs
4. Developing the Business results

Who should attend?
1. Business Heads,
2. Factory managers
3. Functional heads
4. Quality Heads
5. TPM Coordinators
6. Line supervisors
7. Faculty and the Students from the Education Institutions

Key take aways:
1. Understanding Quality
2. Understanding the levels of Quality
3. Understanding defect
4. Understanding the Voice of Customer
5. Technically supporting the customer need
6. Winning the Customer

Duration: 2 Hours

Key Takeaways: Understanding Customer & Quality Target Group: Working Professionals

  • Watch: Course Introduction
  • Read: Course Intro
  • Watch: Lecture 1
  • Read: Lecture 1
  • Watch: Lecture 2
  • Read: Lecture 2
  • Watch: Lecture 3
  • Read: Lecture 3
Completion rules
  • All units must be completed